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Here are our most commonly asked questions about living at The Palms. If you have any other questions, or would like to speak to someone regarding your personal circumstances, please contact us today on 8380 9358 .

FAQ Financial

Do I own my own home?

Yes, at The Palms you own your own home completely unlike most retirement villages where you only have a ‘licence to occupy’ your home.

Do I own the land on my site?

No.  The Palms is affordable because you own your own home and the park owns the land including your site.  You pay a weekly site fee that gives you the right to occupy your site and enjoy all Park facilities.

What is the weekly site fee and what does that cover?

Current site fees vary between $153-160*/week depending upon site size and facilities. The fees are paid in advance by direct debit from date of settlement. The site fee is reviewed on 1 January each year and any increases are capped at CPI or 3.5%, whichever is greater. Site fees cover council rates, emergency services levy, water, sewerage and access to all facilities. *current fee until 31 December 2021.

What other costs are there?

Other than your own phone, electricity and gas bills, you only pay fortnightly site fees. Council, water & sewer rates and Emergency Services Levy are all included in your site fees.

Is there a deferred management, entry or exit fee?

No! There are no deferred management, entry or exit fees at The Palms.  Overall, the costs of living at The Palms make it a truly affordable living option.  There are NO hidden costs.

I am on the Aged Pension, can I get Rent Assistance?

Residents on the Aged Pension may be eligible for Rent Assistance depending upon your financial position, which will reduce the cost of your weekly site fees.  Contact Centrelink or Veteran Affairs to find out what you are entitled to receive.

Are there any other government concessions?

Residents are eligible for ongoing government concessions via Residential Parks Resident Concessions and the Cost of Living concession. These are available to assist with bills. Apply with the Department for Communities 1800 307 758 or at  Search for “Residential Park resident concessions.”

What happens when I/we decide to purchase a home at The Palms?

Once you agree to purchase a home on The Palms, you sign a sale contract subject to meeting entry criteria. Contact the Park office within the cooling off period to arrange an appointment to sign the Site agreement and to arrange an appointment.

FAQ Building a new home

Who will build my new home?

Your new home will be built by one of South Australia’s leading builders in transportable homes – Country Living Homes or Allsteel Transportable Homes. These homes provide an affordable, high performance, low energy, sustainable home with a 6-star energy rating.

What does the price of a new home include?

High quality Country Living or Allsteel home (see above), carport, entertaining deck, paving, split system air-conditioning/heating and floor coverings.

Can I customise my new home?

Yes! Whilst we have standard floorplans, the design internally can change dependent on your requirements. It’s your home and you can make whatever interior changes you desire with the selection process and also once you move in. We do ask that you let us know of all external changes prior to commencing any works.

Are there any other buying costs?

There are no hidden fees or charges. There is no stamp duty or conveyancing fees.

FAQ Community Living

Who lives at The Palms?

There are over 350 people living at The Palms, the majority of whom are retired, however there are people who work. Resident ages range from 50 up with most in their late 60’s or early 70’s.

What security of tenure is there at The Palms?

The Palms’s Fixed Term Residency Agreement is in accordance with the Residential Parks Act 2007. This document prescribes rights and obligations governing both parties.

Sample Site Agreement – Click Here

How do I know that The Palms will not be sold for re-development?

Playford Council and the State Government have zoned The Palms as a “Residential Park” which ensures it must operate as a residential park and cannot be changed to tourist use.

Which organisation runs The Palms Residential Village?

The Palms Residential Village is operated by Pandora Lifestyle Villages Pty Ltd (registered office at 81 Flinders Street, Adelaide, SA, 5000) which is a family business.

What happens if I/we decide to sell our home?

Your home belongs to you, so you may sell it on site and retain the full sale price, or use an agent. To purchase the home, the buyer must be of community age and meet all entry criteria. In rare instances, you may wish to remove your home from the Village. Check with Management for requirements should you choose this option.

Is my home willable?

Your home is part of your estate. You heirs may choose to sell the home, remove it (see above) or can apply to live in the home if they are of community age and meet all entry criteria. The Estate is responsible for payment of site fees until settlement.

What social activities can I join in?

Most people live in the Park to actively enjoy its lifestyle benefits, but you are free to join in social events or not. If you’d like a copy of the social calendar, please contact us here. These events are organised by an active volunteer social committee.

What social and recreational facilities are there?

  • A large swimming pool
  • Large Community Hall
  • Daily social events (please contact us for a copy of the social calendar)
  • Recreation Hall featuring Billiard Room.
  • Well equipped gym
  • Caravan/boat/trailer locked storage (fee required).
  • Extensive walking trails

Can my family & grandchildren come and stay?

Yes, your family are most welcome to visit or stay for short periods, remembering you are responsible for their behavior while they are on the Park. Stays for longer periods require management approval and fees may apply.

Can I/we have a pet?

The Palms has a no animals policy, however some of our residents do have birds or fish.

We love going away, is there any storage for our caravan available?

We do have van storage available for all residents at a small cost.

What security is there at The Palms?

A number of factors contribute to the safety and wellbeing of the Village. The unique closeness of homes and resident vigilance is an excellent “community watch” process and doesn’t compromise your privacy. This is complemented by the 24 hr emergency phone service. The rural positioning and fenced perimeter of the property adds to its security.

Are there building or landscaping restrictions for the outside of my home?

Yes, Council and Park requirements for your home and site are listed in the Site Development Regulations available from the Office and are regularly updated. Please read them carefully and ask questions prior to arrival or commencing any work to avoid disappointment or even financial embarrassment if your project is non-compliant. Plans for external alteration and additions must be submitted in writing to the office.

Will my mail be delivered to The Palms?

Yes, every site has a mailbox with matching number. Mail is delivered in bulk and sorted into individual mail boxes at the office.

Can I get pay TV & internet access?

You can have Pay TV and/or internet access connected to your home. Contact your chosen retailer for information.

What transport services are available?

The park owns and runs it’s own community bus. The bus currently operates two mornings a week, taking residents into Virginia and to Elizabeth shopping centre and for other occasional special events. The nearest train stations are Salisbury and Elizabeth, about 15 minutes away. Taxis also service the Park.

Which shopping centres are nearby?

The Palms is 5 minutes to Virginia which is well serviced with shops, supermarkets, medical facilities, pubs, cafes, etc. Both Munno Para and Elizabeth Shopping Centres are about 15 minutes drive/train-ride away. Adelaide is about a 25 minute drive from The Palms.