FAQ

Have questions for us at The Palms?  Feel free to contact us, or check the FAQ list below for our most commonly asked questions.

Who lives at The Palms?

There are over 350 people living at The Palms, the majority of whom are retired, however there are people who work.  Resident ages range from 50 up with most in their late 60’s or early 70’s.

 Do I own my own home?

Yes, at The Palms you own your own home unlike most retirement villages where you only have a ‘licence to occupy’ your home.

 Do I own the land on my site?

No.  The Palms is affordable because you own your own home and the park owns the land including your site.  You pay a weekly site fee that gives you the right to occupy your site and enjoy all Park facilities.

 What does it cost to live at The Palms?

Site Fees for 2014 vary between $117-138/week depending upon site size and facilities. Fees are reviewed annually. The Fees are paid in advance by direct debit from date of settlement.

 What other costs are there?

Other than your own phone, electricity and gas bills, you only pay fortnightly site fees.  Council, water & sewer rates and Emergency Services Levy are all included in your site fees.

 How much are the entry and exit fees?

Zero, Zilch, Nothing! THERE ARE NO ENTRY OR EXIT FEES AT THE PALMS.  Overall, the costs of living at The Palms make it a truly affordable living option.  Compare the costs and value of living here to a retirement village and we know you will be back.

 I am on the Aged Pension, can I get Rent Assistance?

Residents on the Aged Pension may also be eligible for Rent Assistance depending upon your financial position.  Check with Centrelink or Veteran Affairs to find out what you will receive.  Rent Assistance reduces your sites fees.

 Can I/we get a Council Rates rebate and/or energy concessions?

Most Residents are eligible for Council and Water Rate rebates and energy concessions of up to $590/year.  Apply with the Department for Communities 1800 307 758 or at www.sa.gov.au.  Search for “Residential Park resident concessions.”

 What happens when I/we decide to purchase a home at The Palms?

Once you agree to purchase a home on The Palms, you sign a sale contract subject to being accepted as residents by The Palms management.  Contact the Park office within the “cooling off period” to arrange an appointment to ask questions and to sign the Residency Agreement.

 What security of tenure is there at The Palms?

The Palms’ Residency Agreement is in accordance with the Residential Parks Act 2007.  This document prescribes rights and obligations governing both parties.

 How do I know that The Palms will not be sold for re-development?

Playford Council and the State Government have zoned The Palms as a “Residential Park” which ensures it must operate as a residential park and cannot be changed to tourist use.  The Park is surrounded by horticultural land and is zoned to stay that way in the Adelaide 30 year plan.

 Which organisation runs The Palms?

The Palms is operated by Pandora Lifestyle Villages Pty Ltd (registered office at 140 Greenhill Road, Unley, SA 5061).

 What happens if I/we decide to sell our home?

Your home belongs to you, so you may sell it on site and retain the full sale price, or use an agent.  The only requirement is that the purchaser is accepted as a resident for The Palms prior to the sale.  In rare instances, you may wish to remove your home from the Village. Check with Management for requirements should you choose this option.

 What happens to my home if I/we die?

You home is part of your estate.  You heirs may choose to sell the home, remove it (see above) or can apply to live in the home if they are eligible and accepted for residency by management.  The Estate is responsible for payment of site fees until settlement.

 What Social activities can I join in?

Most people live in the Park to actively enjoy its lifestyle benefits, but you are free to join in social events or not.  See Village News for information about the huge range of Social Club events and recreational facilities.  These events are organised by a volunteer social committee.

 What social and recreational facilities are there?

  • A beautiful swimming pool, that permits use by residents and family (when accompanied by residents).
  • Large Community Hall available for private function bookings (limited dates).
  • A newly developed well-equipped gym.
  • Caravan/boat/trailer locked storage available (no fees required).
  • Small shop with papers, stamps, local produce etc.

 Can my family and grandchildren come and stay?

Yes, your family are most welcome to visit or stay for short periods, remembering you are responsible for their behaviour while they are on the Park.  Stays for longer periods require management approval and fees may apply.

 Can I/we have a pet?

The Palms has a no animals policy, however some of our residents do have birds and fish.

 What security is there at The Palms?

A number of factors contribute to the safety and wellbeing of the Village.  The unique closeness of homes and resident vigilance is an excellent “community watch” process and doesn’t compromise your privacy.  This is complemented by the 24 hr emergency phone service.  The rural positioning, card operated entry gates and fenced property perimeter adds to its security.

 Are there building or landscaping restrictions for the outside of my home?

Yes, Council and Park requirements for your home and site are listed in the Site Development Regulations available from the Office and are regularly updated.  Please read them carefully and ask questions prior to arrival or commencing any work to avoid disappointment or even financial embarrassment if your project is non-compliant.  Plans for external alteration and additions must be submitted in writing to the office.

 Will my mail be delivered to The Palms?

Yes, every site has a mail box with matching number.  Mail is delivered in bulk and sorted into individual mail boxes.  The Palms sells local and international stamps.

 What transport services are available?

Adelaide Metro buses stop at the Park entrance and travel to Elizabeth Railway Station. The nearest train stations are Salisbury and Elizabeth, about 15 minutes away.  Taxis also service the Park.  Playford Council buses visit the park on a limited schedule.

 Which Shopping centres are nearby?

The Palms is about 15 minutes to Salisbury & Elizabeth which is well serviced with shops, supermarkets, medical facilities, hotels, cafes, library, TAFE etc.  Virginia shopping Centre is just a few minutes away and Adelaide city is only 30-35 minutes from The Palms.